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Quality Policy
Our Standard
The Company is committed to providing
high quality services that are safe, and meet the expectations
of our clients and customers. Our standard will be delivered
and maintained by our employees, contractors and suppliers.
Our Commitment
The Company will:
- Use an ISO 9000 series accredited management
system to ensure the quality of our services are maintained
at all our operations;
- Maintain our quality programme in accordance
with respective legislative requirements;
- Encourage a partnership relationship
with our clients for the delivery of our quality program;
- Encourage team problem solving through
all levels of the company to identify and implement work
practices that continually improve our standards and productivity;
- Report and investigate incidents, then
improve systems and practices that prevent recurrence;
- Train employees to competently work
in accordance with company procedures and standards;
- Continually develop managers and supervisors
quality skills and practices;
- Provide information to all employees,
contractors, suppliers, customers and client's that inform
them of quality issues; and
- Review the quality objectives and quality
policy for continued suitability.
Responsibilities
Management is accountable
for implementing this policy within their respective area
of responsibility. Compliance will be measured as part of
annual performance reviews.
Management is responsible
for:
- Complying with the Company’s
quality policies and standards;
- Involvement in the development, promotion
and implementation of quality procedures;
- Training employees and line managers
in the competent performance of their assigned duties;
and
- Effectively use company resources to
meet our quality commitment.
Employees, Contractors and Suppliers
are to:
- Comply with the Company’s policies,
procedures and standards;
- Report all known or observed quality
issues to their immediate supervisor or manager;
- Actively support the company’s
quality program; and
- Contribute ideas which improve our
service and product quality.
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